Thanks to a digital app just released by the city of Buenos Aires, customers can now hold business owners immediately accountable for violating consumer protection law and other standards. Before the app, the process of reporting missing products, prices displayed that differ from prices charged, or misleading advertising could only be done online.
Android and iOS users can download the new app for free on Play Store or Apple Store, respectively. The digital version extends from Demanda Ciudadana’s BA147 webpage, where people could previously report problems on commercial premises.
Examples of complaints include misleading supermarket discounts, extra kiosk charges when refilling cellular or SUBE cards, hidden restaurant cover charges, or businesses that do not accept debit cards in compliance with AFIP regulations.
The updated BA147 platform will allow users to instantly report such situations and request an inspection of the establishment. “Consumers can report in real time any commercial abuse and upload photos on their cell phone to prove it,” said Facundo Carrillo, undersecretary of Demanda Ciudadana. “Our Commercial Loyalty team will send an inspection report and respond to each app and email request directly.”